Frequently Asked Questions
- How long are shipping times?
Your products will ship within one to five days of you placing your order, and then take 10 to 20 days to reach your doorstep. Each product at Poppi's Pet Place has an estimated delivery time that you can find in the product description.
- What's your return policy?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For more detailed information, check out our Refund Policy page
- Can I cancel my order?
Cancellations are possible if you do not receive your package within the time-frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
- What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.